Effective date: August 29, 2026
This policy explains how Teletools Information Services (“Teletools”), based in Ontario, Canada, handles personal information when people call or otherwise use its services.
Information we collect
Depending on the service used, Teletools may collect:
- the caller's telephone number and information associated with their Teletools account;
- spoken search requests after they have been converted to text;
- search locations, search results, selected results, pages or details heard, and call-transfer activity;
- service usage, free-usage eligibility, account balance, charges, payments, refunds, and related transaction records;
- email or other information a person provides when requesting support; and
- technical records needed to operate, secure, troubleshoot, and prevent misuse of the services.
Teletools does not routinely record or retain call audio. Spoken input is processed to recognize what a caller says, and the resulting text may be retained as described below.
How we use information
Teletools uses information to provide requested services, maintain caller accounts and search history, calculate and record usage, process payments, provide support, improve reliability and usefulness, prevent fraud or misuse, resolve disputes, and meet legal obligations.
Teletools does not sell or rent personal information and does not use it for targeted advertising.
Service providers and information sources
Teletools uses third parties where needed to provide its services. Information sent to a provider is governed by that provider's terms and privacy practices.
- Google services may process speech for transcription, generate spoken audio, interpret locations, and return business information.
- Wikipedia and Wikimedia services provide encyclopedia search results and article content.
- OpenAI may process text for selected language, clarification, filtering, or information features.
- Stripe processes supported electronic payments. Teletools stores Stripe identifiers and transaction records but does not store complete payment-card numbers.
- Telephone, hosting, email, and infrastructure providers transmit and operate the services.
A cheque payment may also create financial and correspondence records.
Search history and retention
Searches and related service activity may remain associated with a caller's Teletools account until the caller requests deletion. Teletools may retain information after a deletion request when it is reasonably needed for transactions, accounting, fraud prevention, security, dispute resolution, or legal obligations.
Teletools may retain information that no longer identifies a caller for statistics, service planning, and improvement.
Choices and access
A caller may ask what account information Teletools holds, request a correction, ask to delete eligible search history or account information, or raise a privacy concern. Instructions are available on the Data Requests page.
Teletools may need to verify that the requester controls the relevant telephone number or account before disclosing, changing, or deleting information.
Safeguards
Teletools uses administrative and technical safeguards appropriate to the information and the service. No telephone, internet, or storage system can be guaranteed completely secure. Callers should not provide passwords or verification codes unless a specific service clearly explains why the code is needed and where it will be submitted.
Children
Teletools information services may be used by callers of any age. A caller must be authorized to use any payment method they provide.
Changes to this policy
Teletools may update this policy when its services or practices change. The effective date above identifies the current version.
Contact
Privacy questions and requests can be sent to support@teletools.ca.
Teletools Information Services
Ontario, Canada